Refund policy

All wildlife prints are made to order specifically for you once your order is placed. Because of this, we don't offer refunds or exchanges for change of mind.

If your print arrives damaged, faulty, or different from what you ordered, contact us at info@twinelements.com.au within 14 days of delivery with a photo of the issue, and we'll arrange a replacement or refund at no cost to you.

This policy doesn't affect your rights under the Australian Consumer Law, including your right to a remedy where goods are not of acceptable quality, fit for purpose, or as described.